War Gaming
A business War Game allows organizations to test their beliefs and assumptions about their business environment.
The process allows organizations to build a better understanding of industry issues and helps them identify emerging opportunities and threats. It is a tool that is of particular use when the competitive environment is undergoing a process of change, as it allows decision makers to consider how different organizations can react to the change, and each other. It also tests corporate assumptions about the business and competitive environment - helping guard against making decisions that are not based on reality.
The objective of a War Game should be to improve corporate planning processes, and use the lessons learned from the War Game in business strategy.
War Games often involve a number of teams with each representing different “players” operating in the industry environment. Typically, but depending on the actual purpose and scope of the game, these teams represent different competitors. They can also include key customers, or other organizations such as regulatory bodies. However there is no single way to arrange a War Game - and each should take into account the particular circumstances involved. Some War Games may involve several different players, while others can be much simpler and only focus on one key competitor.
War game benefits
Depending on the purposes and scope of the War Game a number of benefits can be expected:
- a full understanding of the current situation, opportunities, threats and issues that may arise in the short-medium terms;
- recommendations and suggestions for future actions with these being tested during the game;
- the identification of corporate blind-spots in both the organization playing the game, and those being examined: this can lead to the identification of particular vulnerabilities and proactive strategies that can protect or take advantage of the weaknesses;
- the identification of missing intelligence on the market and business environment;
- improved teamwork and understanding between decision makers in different functional areas;
- anticipation and awareness of how the market may change over the short-medium term which can lead to major cost savings, through better planned responses to both threats and emerging opportunities.
AWARE War Games
Effective War Gaming requires considerable work to prepare effective information packs that will allow each team to role-play their chosen or allocated organization. This pack generally includes details about the organizations’ resources, current strategies and leadership. The pack may also highlight any particular strengths and weaknesses known for example, the possession of particular patents, joint-venture agreements, experience in technologies, strengths in particular market or customer segments, etc. Economic, political, social and country information will also be needed, especially if part of the game focus is to look at external markets. Gathering such information is a key element of the process, and is perhaps the most time-consuming and difficult element. At the same time, ineffective information gathering will lead to poor and less credible War Games.
AWARE can help plan and facilitate a number of different types of War Game, depending on the business need.
- One-day games, with a maximum of 3 rounds. These games are aimed at gaining a general understanding of the competitive environment, and identifying key business blind-spots. As each round can be no longer than around two hours there is insufficient time for each team to go into a lot of depth. Thus the focus is on identifying the broad trends, outlooks and perspectives of a single competitor or a few leading competitors, rather than to attempt a look at in-depth strategy.
- Multi-day games: in these games, each round lasts a half-day or more, and teams are expected to discuss a range of options and look at the strategic approaches likely to be taken in some detail (e.g. including new product development, as compared to modified product development examined in the 1 day game, potential joint-ventures, mergers and acquisitions, etc.). With 2-day games there is usually a maximum of 3 rounds, but more rounds can be included in games lasting 3-5 days.
In all cases, AWARE acts as a facilitator, communicating with teams, setting scenarios, time-limits and chairing post-round discussions. The precise format for the War Game will depend on the business needs, resources and capabilities.
AWARE can also help prepare the briefing packs for each player or team & either by advising on the content and format, or also by collecting the data to be used in the briefing packs.
Contact us about our War Gaming service
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Books - Smart Services
Recommended Book

Smart Services: Competitive Information Strategies, Solutions and Success Stories for Service Businesses
Deborah C Sawyer
Buy UK £ or US$
Read our review of this book
The front cover of "Smart Services" includes a quote from Andrew Garvin, the CEO of Find/SVP saying: "Finally a book that nails down what every service business needs to know about competition and competitive intelligence. 'Smart Services' offers competitive information strategies that firms can put to immediate use." I don't think that I could have given a better summary and description of this excellent book.
For a thorough review of this book check out FreePint's book review. (FreePint is an excellent portal site and discussion forum for the overall information industry, and is well recommended - and used by over 70,000 information professionals world-wide).
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For more recommendations visit our book selection.
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