Competitive & Marketing Intelligence Resources
Businesses (and people) over time develop habits and patterns of working. Sometimes these will lead to success, but often they can stop management from seeing reality - especially when the business environment changes.
A successful competitive intelligence programme will identify these business blindspots - both in the company itself, and in its competitors. Taking advantage of competitor blindspots is a major way that a company can beat its competitors, so it is crucial to understand one's own blindspots so as to protect oneself from possible attack.
One way to illustrate business problems is through humour. Humour allows businesses to take a step back and see a problem applied to a situation that appears different to their own. However on deeper examination, one can sometimes see similar behaviour in the organization - thus highlighting a possible blindspot.
Humour is just one technique for showing blindspots. Others include the use of drama workshops and story-telling, or war-gaming where the business environment is modelled and management try and take an external look at their and their competitor situations. This page gives examples of business humour that may seem amusing but have a grain of truth to them. (If you know of other similar items please contact us and if we like them, then we will add them - with an author credit if desired. We also plan to change stories on a regular basis - as we come across suitable items - so bookmark this page and revisit for further examples of business humour.)
Most of the following stories and office "theories" are anonymous. That does not mean that they lack validity - and in fact there are a number of lessons relevant to general business, marketing and competitive intelligence that can be learned from them.
Two cab drivers met.
"Hey," asked one, "what's the idea of painting one side of your cab red and the other side blue?"
"Well," the other responded, "when I get into an accident, you should see how all the witnesses contradict each other."
Just because two pieces of evidence picked up during a competitor research (or any other research) exercise contradict each other does not mean that they are both untrue. They could both be true - you just don't have the full picture.
Are you lonely?
Then why not hold a meeting?
- Do you work on your own?
- Do you hate having to make decisions?
- You can get to see other people.
- You can sleep in peace.
- You can delegate all your work to others.
- Decisions will be made and you won't have to take the blame when they go wrong.
- Arrange a meeting at lunch time and you won't even have to worry about what to eat!
Meetings - the way to make business seem easy!
The Mushroom Theory of Management
Keep all employees in the dark and feed them sh*t!
AWARE Competitive Intelligence - Showing business blindspots through humour
The KISS Theory of Management
It is always an idea to keep things simple - as expressed by the abbreviation KISS. I have heard a number of explanations for what KISS stands for. Take your pick ;-)
- Keep It Simple and Sexy
- Keep It Simple and Straight
- Keep It Sweet and Simple
- Keep It Simple Stupid
- Keep It Simple for the Suckers.
(Of the five options, the last one is dangerous if used by a company to describe their sales process and view of customers. This is a typical business blindspot i.e. the customer is too stupid to assess what is really going on. The others are almost the reverse - in that they emphasise the importance of keeping things plain and simple, rather than hide behind complexity - another business blindspot!)
- If you're bidding on a job for UPS, don't send your bid by FedEx.
- If your computer says, "Printer out of Paper," the problem cannot be resolved by continuously clicking the "OK" button.
- If you want your refrigerator's ice maker to work, you need to hook it to a water source.
Air doesn't make good ice unless it is mixed with water.
- No matter how much data you add to your laptop computer, it will not get heavier. (And also the reverse: deleting lots of files will not make it any lighter)
- When your PC says "You have mail," don't go to the company mail room and look for a package.
- The French version of Internet Explorer doesn't translate English language web pages into French.
- If you're in the armed services, and it's April 1st, and you get an e-mail message to call Colonel Sanders for new orders, don't.
- If you go to the computer store to buy a mousepad, you don't have to specify whether it's for a Windows or a Macintosh.
Rules of Work
1) Never walk without a document in your hands.
People with documents in their hands look like hardworking employees heading for important meetings. People with nothing in their hands look like they're heading to the staff restaurante or the coffee machine. Worse though is to walk with a newspaper. People with a newspaper in their hand look like they are heading to the bathroom. If you have to read a newspaper, read it at your desk holding a pair of scissors or a highlighter pen. That way people will think that you are working and looking for suitable articles to add to the company clipping service.
This rule about carrying documents is especially important when leaving work at the end of the day. Make sure that you are seen to carry loads of stuff home - giving the impression that you work much longer hours than you do.
Based on ideas from BBC Television's The Office. For further rules of work and office humour, bookmark this page and visit again soon.