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About Us > Help & Support > FAQs > Question 4: Identifying key competitors

Marketing & Competitive Intelligence FAQ
Identifying key competitors


We are a corporate long-term care pharmacy providing a prescription service for skilled nursing facilities, board and care, etc. How do we find out who are our direct competitors in our region and some significant marketing information on each?

One way you can approach this is as follows:

  1. Ask yourself what type of company would be a competitor. Are you only interested in long-term care pharmacies or in all pharmacies? What about suppliers to hospitals, hospices and similar organizations? What about suppliers to old age and convalescent homes?

  2. The next step will be to identify potential customers in the region and phone them to ask them about pharmacy vendors. I would also ask my customers the same questions, as this will give information as well. (Ideally, this should NOT be done by your organization, but by an independent company to ensure bias free answers. If the company has a prejudice for or against your company, you will not get good answers. An independent company should not need to divulge your name).

  3. Having a list of competitors, I would follow up with conventional competitor research. Get their annual reports. (Use company registries or company information providers). Look to see what is in the press about them. I would also try and get copies of marketing material - perhaps directly from the competitor.

  4. Finally I would also look at who is exhibiting in trade shows in my area - as these are potential competitors too, and collect information on these companies.

Using this kind of approach you can generally find out who your competitors are some basic information on each. However this will not generally tell you what they are going to do next, how they view you, or similar information. It also won't tell you about companies from outside your area (geographical or current business sector) who may be planning to move in - especially if they see it as a lucrative business target.

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Quick Tip: Questions

Quick Tip: Ask the right question

Rather than look for information to answer a question, think about how you will use the answer.

If you won't be able to incorporate actions based on the answer you find into your business strategy then maybe the question you asked needs changing to something that will lead to meaningful actions.

 

Books - Competitors (Fahey)

Recommended Book

Competitive-Intelligence-in-the-UK
Competitive Intelligence: Gathering, Analysing and Putting it to Work
Christopher Murphy
Buy UK £ or US$

Read our review of this book

If you are interested in learning about competitive intelligence with a UK / European focus then this book is for you. Most books on CI are written by US authors and take a US perspective. They fail to note the significant differences between what is available in the US and Europe and the UK. For example, in the US the US Freedom of Information Act is key for finding a lot of information. Such legislation has only recently been enacted in the UK and the type of information available is more limited. In contrast, financial information is much easier to obtain in the UK than the US. Murphy's book redresses the balance and fills a gap in guiding the CI newcomer on how to gather CI in Europe.

One of the best sections is a detailed examination of the sources and types of financial CI information that can be obtained within the UK. In fact I think this is unique. Of all the CI books I've read - none give anything like the same depth on this crucial topic.

For a thorough review of this book check out FreePint's book review.

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For more recommendations visit our book selection.

 

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