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About Us > Help & Support > FAQs > Question 4: Identifying key competitors

Marketing & Competitive Intelligence FAQ
Identifying key competitors


We are a corporate long-term care pharmacy providing a prescription service for skilled nursing facilities, board and care, etc. How do we find out who are our direct competitors in our region and some significant marketing information on each?

One way you can approach this is as follows:

  1. Ask yourself what type of company would be a competitor. Are you only interested in long-term care pharmacies or in all pharmacies? What about suppliers to hospitals, hospices and similar organizations? What about suppliers to old age and convalescent homes?

  2. The next step will be to identify potential customers in the region and phone them to ask them about pharmacy vendors. I would also ask my customers the same questions, as this will give information as well. (Ideally, this should NOT be done by your organization, but by an independent company to ensure bias free answers. If the company has a prejudice for or against your company, you will not get good answers. An independent company should not need to divulge your name).

  3. Having a list of competitors, I would follow up with conventional competitor research. Get their annual reports. (Use company registries or company information providers). Look to see what is in the press about them. I would also try and get copies of marketing material - perhaps directly from the competitor.

  4. Finally I would also look at who is exhibiting in trade shows in my area - as these are potential competitors too, and collect information on these companies.

Using this kind of approach you can generally find out who your competitors are some basic information on each. However this will not generally tell you what they are going to do next, how they view you, or similar information. It also won't tell you about companies from outside your area (geographical or current business sector) who may be planning to move in - especially if they see it as a lucrative business target.

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Quick Tip: Questions

Quick Tip: Ask the right question

Rather than look for information to answer a question, think about how you will use the answer.

If you won't be able to incorporate actions based on the answer you find into your business strategy then maybe the question you asked needs changing to something that will lead to meaningful actions.

 

Books - Co-opertition

Recommended Book

Smart Services
Co-opetition : 1. a revolutionary mindset that redefines competition and cooperation; 2. the game theory strategy that's changing the game of business
Adam M Brandenburger & Barry J Nalebuff
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Read our review of this book

Michael Porter described this book as "the most important single contribution" in taking his original ideas on ways of achieving competitive advantage forward. The book is easy to read, inexpensive and contains numerous ideas to help reshape and challenge thought processes. The writers develop Porter's 5 forces model, and introduce a sixth force. They emphasise the strategic advantages of co-operation and look at game theory as a way of approaching business strategy.

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Finding Competitive Intelligence using Online Sources

AWARE consultants are experts at discovering competitor information online and have developed a market-leading course on Finding Competitive Intelligence using Online Sources. This course has been given as an in-house course to numerous companies across industries (IT, publishing, telecoms, chemicals....) and countries, as well as publicly at SCIP annual and European conferences, the London International Online Information Conferences and other similar events.

The workshop has received high praise for its unique approach to finding competitive intelligence on the Internet. The workshop - available as a half-day summary, full day or 2-day in-depth training course with extensive practical online sessions - teaches attendees how to find actionable competitive intelligence rather than just present a list of sources that quickly date. Like all AWARE's in-house training, the course can be customised to focus on industry or competitive area.

For more information on this workshop and how it can help you become a more effective Internet researcher check out our Competitive Intelligence Training and ask us about our courses on finding CI information.

 

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